Returns / Refunds


RETURNS/REFUNDS POLICY

In accordance with the Jersey law distance selling regulations, you have the right to cancel your order within 7 working days following delivery of your order and if necessary, return the goods to us within 7 days for a full refund – no hassle, no questions, it’s all good. If in Jersey, you can also return your goods to the registered address within 7 days for a full refund. You must notify us in writing during this period of your intention to cancel by email. Should you wish to cancel your order, any goods supplied must be returned within 7 days of your notice to cancel. Providing the goods are returned in original condition with all packaging and labelling, you will receive a full refund. All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers to use an insured delivery service. The cost of returning all items is the responsibility of the customer, we do not refund postage costs unless the goods are faulty or wrong.

When returning items to CASP LTD please ensure the product is well packaged and protected.

If you would like to make an exchange on your purchase please send the item along with a covering letter to the following address. We recommend that you keep a tracking number of your parcel because we are not responsible for any lost or missing parcels.

Please return to the address below. 

CASP LTD 
7 Gloster House
Rouge Bouillon
St Helier
Jersey CI
JE2 3ZA

We will notify you via email once your return has been sent out. If we are sold out of your desired size, we will offer you a FULL refund of the purchase price.