FAQ

Custom Orders

What is the timeline for custom orders?

The timeline varies depending on several factors: size of order, line items ordered, complexity of artwork, and time of year. Turnaround time can range from 3-4 weeks. Please call our office to inquire about current turnaround times.

What is the minimum order number & can items be combined to meet the minimum order?

We have a 10 piece order minimum per style (i.e., Short Sleeve Jerseys, Long Sleeve Jerseys, Shorts, Bib Shorts, etc.), with the exception of socks and caps. Socks require 100 pair minimum, and caps require a 100-piece minimum order. Men’s and women’s items can be combined to meet the 10 piece minimum, but items of different styles cannot. However, similar items may be combined for pricing (i.e., all Jerseys, all bottoms, etc.) 

I'm not exactly sure what I want. Can you help me with my design?

We have a full time art department that will be glad to help you out with your design. They can take your art at any stage of the design process – whether you have some hand-drawn sketches or a full design that is ready to go. We generally do not charge for art time if your order is placed with us.* However, if our artists work on your design and you do not place an order, you will be billed @ £60/hour. *Please note: Excessive art time will be billed at the rate of £60/hour.

What if I can't get my logos in EPS Vector format?

We can also accept a high-resolution JPEG file (300 dpi), and our art department can convert the file into vector format. 

Do I have to pay for everything up front?

No, we have several payment options based on how you would like to set up your order. Normally we would require a 50% deposit and then pay the balance right before the order ships.

I have an event date that I'm trying to meet. If I send a deposit before the art is completed will that save me a space in the production schedule?

We cannot process your order until we have your completed artwork, final order quantities and payment.

What if I need to add more items after my order has been placed?

You may add items or change sizes to your order up until your final production art work is approved. Once the final art work is approved, your order moves into the queue for production so we would not be able to add any items at that point.

What is your policy for reorders?

All minimums still apply for reorders. However, the turnaround may be reduced since your artwork is already on file.

Care instructions 

How should I wash the custom garments?

Wash all garments in cold water and line dry. Do not iron or tumble dry.